0289 How Patient Ombudsman uses data (its own and other sources) to identify trends in complaints and make decisions to initiate investigations

Trend analysis is part of the role of an ombuds – to shine a light on emerging issues and serve as a “canary in the coal mine”. This presentation would look at how we use our own data as well as other sources to identify trends in complaints to spot patterns, systemic issues, and make decisions to initiate own motion investigations.

Presented by:
Craig Thompson, MHSc. Health Administration, BASc. Engineering, CHE
Ontario Patient Ombudsman